We are a marketing services agency using the websites www.system1group.com, www.system1agency.com and www.system1research.com. As a visitor of our website, a participant of our surveys or a recipient of our marketing emails, we assure you that we will never sell, rent or trade your personal information to any third party. This policy states when and why we may collect your personal information, how we would use it, when we may disclose it to others and how we would keep it confidential.
If you are an employee (or former employee) or applying for a job at System1, there is a separate policy applicable to the processing of your data. Please contact HR@system1group.com for further details.
Personal information means any information that could identify you e.g. your name, title, phone number, IP address (or other transaction data used when responding to a market research questionnaire), e-mail and mailing address.
We collect personal information when you complete our contact form or send us e-mails requesting information. We will use your personal information only to provide marketing services to our clients and to respond to questions you may have asked us.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform a contract we have entered into with you or where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override these interests.
Generally we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending you direct marketing communications. You have the right to withdraw consent to marketing at any time by contacting us, or clicking “unsubscribe” in the bottom of a marketing email.
We will keep this information only for as long as necessary and then we will delete it. If you wish, you may ask us to delete it sooner.
We may share your information outside System1 Agency and the System1 Group with our sub-contractors MAP, HubSpot, WNS, Toluna, FocusVision, Lambda or cQuest, but will do so only when necessary to enable us to deliver our creative agency or market research services, to control the quality of our surveys, keep an internal record of emails we have sent to you, register you as a new customer, manage payments, enable you to partake in a competition or prize draw, administering and improving this website or respond to any questions. We will first satisfy ourselves that they will keep your information confidential and will not use it for any purpose other than helping us to provide market research services to our clients. These firms have their own websites and apps, and have their own privacy and cookies policies which apply to visitors to their websites and users of their apps.
When you are participating in a healthcare study, we are required to pass details of adverse events or product complaints mentioned in your responses on to our client’s drug safety department.
We will employ industry standard technology to ensure your information is secure and that we adhere to data protection laws. We will also ensure that any third party who we give access to your information does the same.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by only using service providers that guarantee processing under the EU Model clauses.
As you interact with our website, we will automatically collect technical data (such as IP address, time zone setting, etc.) about your browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
For more information on which cookies we use, please visit:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of our site.
You may link to our websites with our permission and provided you do so in a way that is fair and legal. We reserve the right to withdraw linking permission without notice.
You have the right to request access, correction, erasure, restriction of processing or transfer of your personal data and are also able to object to the processing and withdraw consent at any time. If your request is excessive we might charge an administrative fee at our discretion. Please email your request to firstname.lastname@example.org.
Any changes we make to this policy in the future will be posted on this page. By using our websites, participating in online market research studies and using any other services we provide, you confirm that you agree with these terms and consent to the collection and use of the information as outlined in this policy.
As a recipient of our newsletter or other marketing emails you will be able to unsubscribe at any time by clicking the “unsubscribe” button or contacting email@example.com.
Updated: 15 October 2019