General Manager, US
System1 is the leading global MarTech decision making platform. We help brands measure and understand whether their marketing works. Predictive technology is our passion, but our focus is very much human. We understand the power of emotion and capture the nuances of human behaviour to power data-driven decisions. We want to drive change and rewire behaviours, envisioning a world where our pioneering methodologies are embedded in the workflows of every marketing decision-maker. We are also who we are because of our people. So, if you share our enthusiasm, are ambitious, creative, and highly motivated, then we’d love to hear from you! Join the System1 team to continue to help us remove the guesswork for marketeers everywhere, as well as secure our growth, ambition, and success.
Becoming part of our team
AIM Listed, and with 10 Global Offices and over 150 employees System1 is now set for delivering the next phase of its own growth agenda. Central to this is our people. We need to hire the right people, into the right roles, at the right time.
In short, we need amazing colleagues to join the S1 Revolution.
We are looking for a talented and experienced person to join the Commercial Team of our Global Market Research business, nurturing our colleagues, engaging advisors – and driving our ambitious growth plans going forward.
What will you be doing?
- Leadership and Direction: Communicate the actions needed to implement the function’s strategy and business plan within the team; explain the relationship to the broader organization’s mission, vision, and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
- Customer Relationships Development: Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. OR develop strong working relationships with customers, support sales team relationships and facilitate resolution of very complex sales and customer service issues.
- Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
- Sell Customer Propositions: Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.
- Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
- Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.
- Policy Development & Implementation: Help develop procedures for an area of the organisation and monitor their implementation.
- Organizational Capability Building: Use the organisation’s formal development framework to identify the team’s individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in their own area of expertise to enable others to improve performance and fulfil personal potential.
- Budgeting & Costing: Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
- Performance Management: Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation’s performance management systems to improve personal performance, OR manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
- Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards, OR identify, within the team, patterns of non-compliance with the organization’s policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate
You need to be this kind of person:
- Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
- Customer focus: Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers’ future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
- Plans and aligns: Plans and prioritises work to meet commitments aligned with organisational goals. For example, strengthens alignment and coordination between own work and others’, providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
- Interpersonal savvy: Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others’ needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
- Communicates effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailor communication content and style to the needs of others. Pays attention to others’ input and perspectives asks questions and summarizes to confirm understanding.
- Ensures accountability: Holds self and others accountable to meet commitments. For example, measures and tracks the team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
- Instils trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instils trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input.
- Optimizes work processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
- Organisational savvy: Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics. For example, builds support for ideas among key decision makers and stakeholders. Anticipates political difficulties and identifies ways to overcome any resistance.
- Builds effective teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team’s decisions in most situations; conveys team spirit.
- Builds networks: Effectively builds formal and informal relationship networks inside and outside the organisation. For example, makes connections to help people build their own networks; offers insights about internal and external contacts. Leverages networks to remain aware of industry developments and widen own sphere of influence.
You need to have these technical competencies:
- Action Planning: Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
- Planning and Organising: Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
- Commercial Acumen: Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
- Verbal Communication: Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
- Sales Planning and Coordination: Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving the best possible returns by planning and coordinating effective sales campaigns and related initiatives.
- Account/Client Management: Uses comprehensive knowledge and skills to act independently while guiding and training others on managing client accounts in a way that provides benefits both for the organisation and its clients.
- Policy and Regulation: Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in the area of expertise.
- Review and Reporting: Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
- Policy and procedures: Use comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting, and understanding policies and procedures, while making sure they match organizational strategies and objectives
You need to have the following experience:
- 8-10 years of professional experience within the world of market research or media
- Successful commercial and team leadership skills
- Excellent skills in relationship management
- Excel at client engagement
- Excellent written and verbal communication skills, in addition to well-developed interpersonal and presentation skills
- Confident negotiator
- Commercially aware
- Problem solver
- Strong aptitude for consulting, the ability to think strategically and to provide innovative and creative solutions
- Highly motivated and self-directed